REFUND POLICY

If you are not completely happy with your purchase, please read our returns policy carefully to ensure you are eligible to return your purchase. 

 

Wrong Size or Change of Mind:

We will offer an exchange, store credit or refund for change of mind or incorrect sizing if:

• The item is returned within 14 days from date of purchase (in-store or online)
• The garment has not been worn, altered and/or washed 
• The garment is in original condition (no evidence of makeup, fake tan, perfume)
• All original labels and swing tags are attached to garment
• The customer has proof of purchase

 

Faulty Items

We will offer a refund, store credit or an exchange (subject to availability) on any item purchased if the garment:

• Has a genuine manufacturing fault; and/or,
• Does not correspond with descriptions given to you

A faulty item claim must be made within a reasonable time of receiving the goods. For faulty garments please visit us in store, or email your contact details with a description and photos of the fault to handcoemporium@outlook.com

If a fault does not amount to major failure in the garment, we are entitled to elect between providing you with a repair, replacement or other remedy.